VitaminShoppe.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.8


VitaminShoppe.com
BizRate Certified Ribbon Customer Certified
Over 275,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 9.0
On Time Delivery: 8.8
Customer Support: 8.6
Products Met Expectations: 9.2

*Ratings are for the past 90 days only.

Symbol Key

Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

Icon: Outstanding Outstanding
Icon: Good Good
Icon: Satisfactory Satisfactory
Icon: Poor Poor

Reviews of VitaminShoppe.com

Write a review

Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review
0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
The items took awhile to arrive, but I think that was due to a snow storm we had, which 'stopped' everything for about two weeks. Otherwise, good experience. Thank you!!
Was this review helpful?
Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 5.0  Products Met Expectations
Read full review
0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
Although I took plenty of water with the product, I didn't obtain the desired results. I've used a different brand in the past with success. My stomach is larger & my regularity not as good.
Was this review helpful?
Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review
0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
I Have not received my order I placed on 12/26/08,and I do not see any contact information in my E-mail to find ouy about my order,so before I cancel my order can you please find out what happen,thanks.
Was this review helpful?
Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review
0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
In my survey respnoses, I gave an "8" for timely delivery. I know it was during the holidays but it did take two weeks and I think that was too long. Otherwise, I have no problems at all. Thank you, Claire
Was this review helpful?
Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review
0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
due to the high volume of shipping may I suggest mentioning you should have faster shipping for a better rate from your shipping company. Other high volume companies offer 2 day for less than you charge for ground.
Was this review helpful?
Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review
0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
Whoever prepared my label at VitaminShopp.com, did not put my Condominium Unit Number on the label, and UPS took it back to their station. I called, gave the unit number, and it was redelivered 2 days later, after the first attempt.
Was this review helpful?
Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review
0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
the first time I called to talk to a rep(a lady) I told her that I don't have a computer. I have to go somewhere to us one one so I asked her if she would help me on the phone & she was rude & said the way I can order is online. So I told her I... (more)
Was this review helpful?
Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review
0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
I was not aware that by placing my order I was being placed on a repeating monthly cycle for this same order until the same product arrived 30 days later. I refused the second order as I ordered enough of the product to last awhile when ordering the... (more)
Was this review helpful?
Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review
0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
I still have not received my order.
Was this review helpful?
Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review
0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
Prompt, and product was great!
Was this review helpful?

Help Improve BizRate. Share your feedback