The Sports Authority Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.6


The Sports Authority
BizRate Certified Ribbon Customer Certified
Over 225,000 customers have rated this store since 1999
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.5
On Time Delivery: 8.9
Customer Support: 8.2
Products Met Expectations: 8.7

*Ratings are for the past 90 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of The Sports Authority

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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
I have not received my order yet. It has been in the area for days now, without delivery. It states 3-5 business days for delivery. I'm not happy at all that it's taking this long.
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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
I'm quite bottered by this survey. I took it after I purchased the item online and now they want more information after the purchase...I did not bargain for this. It's way too much!
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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
My only frustration is that I was unable to use the coupon code for a $10 discount. The coupon stated it was good for online purchases, was not expired and did not exclude Asics products.
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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
He was not able to give me the discount that I received from Upromise because they have a different site that you have to go through, so I had to do a return and then purchase it again.
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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 8.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
The company delivering my shipment never called me for delivery. I had to call them to schedule a delivery time. I only knew that it was ready for shipment due to the online tracking website.
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Would Shop Here Again: 2.0  Would Shop Here Again
On Time Delivery: 2.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
Order tracking did not work when logged into account; would have been nice to see it in account that I created & ordered thru. Very disappointed & felt created account for nothing as did not show purchase/order tracking.
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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 2.0  On Time Delivery
Customer Support: 6.0  Customer Support
Products Met Expectations: 5.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
When I ordered the product there was no mention of a back order. Also the package did not arrive for 10 days. The good news is that I was refunded the delievery fee so I am okay and will shop with Sports Autority again..
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Would Shop Here Again: 6.0  Would Shop Here Again
On Time Delivery: 3.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
I wasn't thrilled this time with the shipping of my items. They came in two seperate shipments and I couldn't accurately track either of them online. I have ordered from TSA before and am usually happy, but they messed up on this one.
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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
As I had ordered this as a Christmas gift (was not able to get the item in any stores, so had to order it online), I was pleasantly surprised that it arrived the day before Christmas, even though it wasn't scheduled to arrive until after Christmas.
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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
Was happy with being able to do my Christmas shoppig with Sport Authority. We looked at the Healthrider treadmill at your Flint Michigan store. A sales associte named Nate was extremely helpful. He was a big part of the reason we purchased from... (more)
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