Zappos.com Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 9.5


Zappos.com
BizRate Certified Ribbon Customer Certified
Over 175,000 customers have rated this store since 2000
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.5
On Time Delivery: 9.8
Customer Support: 9.5
Products Met Expectations: 9.1
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*Ratings are for the past 90 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Zappos.com

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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
Excellent shipping/ response time to placing order. Web site was extremely easy to use and are interested in customer feedback as evidenced by their follow up email inquiring whether I received my order. Aloha
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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
Actually, I did not return the item, I exchanged it for another size and that process was painless! It actually exceeded my expectations as the item was not only available it shipped that day and I received by Christmas! Thank you!!
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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
the service is great.
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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		2 out of 2 people found this review helpful. Online Shopper
Jan 5, 2009
I love Zappos! Simply the best!
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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
Up to now, I still haven't received the item I ordered.
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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
I enjoyed my shopping experience with Zappos and will shop with them again.
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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
Once again, Zappos.com has come through. It was a great experience, as usual!
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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
This was a wonderful experience. I received my merchandise sooner than I expected.
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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
Boots arrived with defect. One boot was taller than other and very crinkled. Hopefully return will go through smoothly.
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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 6.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 5, 2009
Zappos was great to work with as a first time customer! I will be returning my purchase (Sperry Top-Sider Pelican Tall Boot), but no fault of Zappos.
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