AJ Madison Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.2


AJ Madison
BizRate Certified Ribbon Customer Certified
Over 5,000 customers have rated this store since 2002
Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 8.2
On Time Delivery: 7.7
Customer Support: 7.8
Products Met Expectations: 8.6
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*Ratings are for the past 90 days only.

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Reviews of AJ Madison

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 2.0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 4, 2009
My appliance has NOT arrived, what do I do? I live in a gated community and need to let the gate know when you will be arriving, and I need to be here to get it in the garage, as I understand you do not install it? What is the next step?
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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 4, 2009
Still waiting for my two ranges
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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 9.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Jan 3, 2009
AJ Madison processed the order in a timely fashion. It was the delivery people in Tulsa, Oklahoma that held item in their warehouse for a week. They stated they do residential deliveries on Tuesdays only, so it sat there from Wednesday or Thursday... (more)
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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Dec 27, 2008
The whole process was totally painless right down to the actual delivery.
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Would Shop Here Again: 9.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Dec 24, 2008
The items ordered were not in stock. This is OK and delivery time was not unreasonable, but we were not informed. AJ Madison should have included the fact that items were not in stock and the estimated delivery date in purchase confirmation. Had to... (more)
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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Dec 18, 2008
Great shopping experience...
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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Dec 17, 2008
Everything is perfect. The item arrived all brand new and functioning perfectly. If anything goes wrong, it'll be the manufacturer's fault, not AJ Madison. I'm very pleased with them. Great selection and great price. That IS what you want from a... (more)
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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Dec 15, 2008
I was NEVER informed that the sink I ordered would be back-ordered for three weeks.
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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 6.0  Customer Support
Products Met Expectations: 0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Dec 11, 2008
When they said 2 - 3 weeks, they meant it. It took 3 weeks to the day, which I think is frankly too long. Delivery company was terrible - but Michaela (ext 155) was very helpful and resolved the issue over the phone.
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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 6.0  On Time Delivery
Customer Support: 9.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
Read full review 		0 out of 0 people found this review helpful. Online Shopper
Dec 8, 2008
Product stock information needs to be listed on the website or customer should be contacted following placing an order if the product is out of stock and not anticipated to be stocked for material amount of time.
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